FAQ

 

What type of digital files do you sell? Can I play them on my iPod?

All our downloads are MP3, free from Digital Rights Management (DRM). This enables you to play music purchase from our store on all types of MP3 players, computers and phones - iPod, PC, Mac and most Mobile/Cellular Phones .

 

Why no DRM?

We are selling music to people the same as us - music lovers. Needless to say, we treat all our customers the same, whether they buy a 7" Single on tour, order a CD Album from our mail-order website, or download a track from here, our Online Store. If we imposed DRM, then it would be like policing every customer that walks out of our stores, not allowing them to enjoy the music at their own discretion. We strongly feel that this is wrong.

 

What quality are your MP3's?

Every MP3 we sell is encoded using the LAME encoding program, widely acknowledged as the best MP3 encoder available anywhere.

 

Every recording available has been encoded at the bitrate of 320kbps – the highest MP3 will go, and hence maximum sound quality for the MP3 format. These MP3's are good enough to play out in clubs over a system, and will stand up to CD when listening at home on a decent stereo.

 

Do I need to install any software?

Quite simply, no. Everything from listening to track previews, purchasing, to downloading your tracks is handled through our website – you don't need to install anything to use the Erased Tapes Online Store.

 

Can I preview/listen to songs before I buy?

Yes indeed, you can preview a sample of every track. In our player, click the little PLAY link next to each track. It fades out/stops after 30 seconds (a legal requirement). You can preview some of the tracks in full on our Official website (erasedtapes.com) and on our MySpace account.

 

What are your prices?

Our standard track price is 0.80p (for a 320kbps MP3 this is the cheapest price of any service). Some very long tracks (e.g. 15 mins+) are priced at £1.60.

 

Are you legal and do artists/labels get paid?

The Erased Tapes Online Store is a service offered by Erased Tapes Records, a company founded on principles of dealing with its artists on a fair and equal basis. This digital store is of course totally ‘legal’, and artists/labels get paid their due share of any sales through this site. Shopping at the Erased Tapes Online Store means revenues are going to artists to make more music.

 

When are new releases uploaded for pre-sale?

New releases appear for pre-sale on the site on a Monday, usually 4-6 weeks before the official release date.

 

What payment do you accept?

You can pay by PayPal using your registered email address or Credit Card, Debit Card etc.

 

Do you accept PayPal?

Yes. For PayPal orders there is a small surcharge on orders below £5.

 

Please Note: All transaction surcharges are imposed by the payment service providers involved and not by Erased Tapes Records.

 

Is your website secure?

All our secure forms are 128bit SSL encrypted (the internet standard). When you login to our website (you can create an account with just an email address and password, no need for credit card to be entered until you wish to buy something) you will see that the whole site goes to a https// secure address. Credit card details are securely stored by PayPal using encryption.

 

Is my account private? What do you do with my email address?

Your account is completely private. We do not give your email address to any third parties. You are automatically added to the Erased Tapes newsletter unless you uncheck the option on the registration page. You can un-subscribe at any time by simply replying to the email with ‘please erased me.’

 

Is there a way to subscribe to the ET Newsletter later on?

Yes. You can also subscribe to our Erased Tapes newsletter using the signup box on erasedtapes.com.