HELP (for How To Order see below)

 

Customer Support : support@erasedtapes.com

 

If I email your support address when can I expect a reply?

We strive to answer all enquiries within 1-3 working days.

 

What happens if I download a file with an error in the sound?

Please let us know immediately by email: support@erasedtapes.com

 

It's handy if you can include in your email a description of the problem – giving the exact time in the track that the error occurs - we'll get you the correct file to you straight away.

 

What happens if a download fails midway through?

Once you've purchased a track it remains in your DOWNLOAD manager until successfully downloaded. If you don’t get the track, we will re-enable your order immediately. In which case, please email: support@erasedtapes.com

 

Where is my download? I can't find the ZIP file?

Sometimes browsers (such as Safari) automatically unzip your download.

Look for a folder called ‘eratp*’.

 

I downloaded an MP3 and my Mac thinks it's an EXCEL/BINA file?

Not to worry. This is an occasional bug for Mac users that's due to long file names. When the MP3 downloaded, your Mac shortened the filename and lost the '.mp3' extension. This left your Mac unclear how to handle the file, and as a result it makes a guess (e.g. Excel).

 

To remedy, simply rename the track by adding the file extension '.mp3'. In the unlikely event that you experience more problems, please email support@erasedtapes.com

 

What happens if I accidentally delete tracks from my hard drive?

Once you've successfully downloaded a track from us, the transaction is complete and the files become your responsibility (just like a CD/Vinyl purchase). Make sure you backup your purchases/hard drive. Sooner or later, all hard drives fail, yours included. When this happens you will cry!

 

HOW TO ORDER

 

1. REGISTER

Before ordering Downloads, we recommend you register first. Click on Register/Logon at the top of the screen. Enter your (valid) email address carefully, and choose a password . You then have to agree with our mandatory End User Agreement to proceed. Once done, your Erased Tapes Online Store account becomes active. Your email address should now be displayed at the top of the screen.

 

2. PLACE ORDER

Click BUY next to any physical release or Full Album Download in the middle window of Erased Tapes Online Store. In order to purchase Single Downloads you need to buy a Download voucher first. This is added to YOUR BASKET in the right hand window. To remove Items from your order, just click the X next to the item name. Once your order is finished you can then CHECKOUT.

 

3. CHECK OUT

Once you're ready to pay, click CHECKOUT at the bottom to proceed to the payment stage. You will then have the choice of paying by PayPal.

 

The following cards are supported by Paypal: MASTERCARD, VISA, VISA ELECTRON, VISA DELTA. Plus debit cards: SWITCH, MAESTRO, ELECTRON, SOLO

 

Paying By PayPal:

If you pay on PayPal using a credit card then once PayPal have succesfully charged your card they notify us. This process is pretty much instant which means you can go straight to your downloads. Once your payment has been successfully processed you will then be forwarded to the Download Manager.

 

4. DOWNLOADING YOUR ORDER

At the Download Manager, you can download each track individually, or if your order contains a full album, download a all the tracks zipped into one convenient download.

Remember, if it's a zipped file you download, you will need to have the right software installed on your computer so you can un-zip them once it is downloaded onto your computer.

 

There's lots of free software (or evaluation versions) that can unzip files. If you're using a Mac try Stuffit. If you're using a PC try Winzip.